ARRIVAL TIME

Please aim to arrive on time for your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked services; if your service is shortened due to your late arrival, you will still be charged the full cost of service. If you arrive over 15 minutes late to your appointment, you will be marked as a cancellation.

RESCHEDULING AND CANCELLING APPOINTMENTS

24 hours notice is required to reschedule or cancel a booked appointment to avoid being charged a cancellation fee. The cancellation fee is 50% of the booked service. If the fee goes unpaid, no future appointments will be booked. No-shows will not be rescheduled.